Refund policy

GENEVIEVE WATT – Beauty Botanicals – Life After Cancer

Last updated: 30 September 2026

Thank you for shopping with us. We want you to love everything you order. If something isn't right, this policy explains what you can do and what we'll do to put it right.

Nothing in this policy affects your legal rights as a consumer, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For free, independent advice about your rights, contact Citizens Advice.

1. Who we are and how to contact us

This shop is run by Genevieve Watt, a sole trader trading as GENEVIEVE WATT.

  • Email: wattgenevieve49@gmail.com
  • Phone: 07429 990751
  • Address: 22 Bolsover Street, Hucknall, Nottingham NG15 7TY
  • Returns address: 22 Bolsover Street, Hucknall, Nottingham NG15 7TY

Please always contact us before sending anything back, so we can help you and look out for your parcel.

2. Changed your mind? Your 14-day right to cancel

If you buy from us online, you have the right to cancel your order for any reason, without giving a reason, within 14 days.

When the 14 days start and end

  • The 14 days start on the day after your order is delivered to you (or to someone you've asked to receive it).
  • If your order arrives in more than one parcel, the 14 days start the day after the last item arrives.
  • You can also cancel at any time before your order is delivered.

How to tell us

Just let us know clearly that you want to cancel, before the 14 days run out. You can:

  • email us at wattgenevieve49@gmail.com, or
  • write to us at 22 Bolsover Street, Hucknall, Nottingham NG15 7TY, or
  • use the optional cancellation form at the end of this policy (you don't have to).

Please include your name, order number and which item(s) you'd like to return.

Sending the items back

  • Please post the item(s) back to 22 Bolsover Street, Hucknall, Nottingham NG15 7TY within 14 days of telling us you want to cancel.
  • For change-of-mind returns, you pay the cost of return postage. We recommend a tracked service and keeping your proof of postage, as the item(s) are your responsibility until they reach us.
  • Please pack items carefully so they don't get damaged on the way back.

Important exceptions – please read

Some items can't be returned just because you've changed your mind (they can always be returned if faulty – see section 4):

  • Cosmetics, skin care and hair care products that have been unsealed. For health and hygiene reasons, you can't cancel your order for a sealed cosmetic, skin care or hair care product – including our Edge Control and our botanical oils, hair butter and calming oil – once its protective seal has been broken or removed after delivery. If the product is unopened with its seal intact, you can return it under your 14-day right to cancel as normal.

Books

You're welcome to return Cancer and the Four F's by Genevieve Watt (hardcover or paperback) within your 14-day cancellation period. Please send it back in the same condition you received it, so it can be sold again. You're free to take a look at it, just as you would in a bookshop, but if it has been handled more than that – for example it has been written in, has a creased or damaged cover, bent or torn pages, or other damage – we may reduce your refund to reflect the loss in value, as the law allows.

Handling other items

The same applies to all products: you can handle and inspect them as you would in a shop, but if an item comes back damaged or has lost value because it was handled more than necessary, we may reduce the refund to reflect this.

3. Your refund when you cancel

  • We'll refund the price you paid for the item(s) you return.
  • If you cancel your whole order, we'll also refund the standard delivery charge you originally paid. If you chose a faster or more expensive delivery option, we'll only refund the cost of our cheapest standard delivery option. If you return only some items from an order, we won't refund the original delivery charge.
  • We'll make your refund within 14 days of the day we receive the item(s) back, or the day you send us proof that you've posted them back, whichever is earlier. If you cancel before we've sent your order, we'll refund you within 14 days of you telling us.
  • We'll refund you using the same payment method you used to pay, unless we agree otherwise. There's no fee for this. Please allow a few extra working days for your bank or card provider to show the money in your account.

4. Faulty, damaged or incorrect items

We check every order carefully before it leaves us, but occasionally things go wrong. If an item is faulty, damaged, not as described, or not what you ordered, we're very sorry – please get in touch and we'll put it right.

Please tell us as soon as you can – ideally within 7 days of delivery – at wattgenevieve49@gmail.com, with your order number, a short description of the problem and, if possible, a photo of the item and its packaging. This helps us sort things out quickly and let our courier know. Contacting us later than this won't affect your legal rights.

Your rights under the Consumer Rights Act 2015

The items you buy from us must be of satisfactory quality, fit for purpose and as described. If they are not:

  • Up to 30 days after delivery: you can reject the item and get a full refund.
  • After 30 days (or if you prefer): you can ask us to repair or replace the item. If a replacement doesn't fix the problem, or isn't possible, you can have a price reduction or a refund.
  • Within 6 months of delivery: if a fault appears, it's assumed to have been there when you received it, unless we can show otherwise.
  • After 6 months: you may still be entitled to a remedy, but you may need to show the fault was there when the item was delivered.

Unsealed cosmetic and hair care products can still be returned if they are faulty – the hygiene exception in section 2 only applies to change-of-mind returns.

Wrong item sent

If we've sent you the wrong item, please let us know and we'll send the correct one as soon as possible, or give you a full refund if you'd prefer (or if the item is out of stock).

Who pays postage for faulty, damaged or incorrect items

We do. We'll either send you a prepaid returns label or refund your reasonable return postage costs – please check with us before posting so we can arrange the best option. Sometimes, for example with a small damaged item, we may not need it back at all, and we'll tell you if so.

Refunds for faulty items

If you're entitled to a refund for a faulty, damaged or incorrect item, we'll refund the full price and the original delivery charge, within 14 days of agreeing that you're entitled to it, using your original payment method.

5. Exchanges

We don't offer direct exchanges. If you'd like something different, please return the original item under this policy and place a new order – it's the quickest way to make sure you get what you want.

6. Sale items, discounts and gifts

  • Items bought in a sale or with a discount code have the same cancellation and faulty-goods rights as full-price items. We'll refund the amount you actually paid.
  • If you received an item as a gift, please contact us with the order details. Any refund will be made to the person who originally paid for the order, using their original payment method.

7. Anything else?

If you have any questions about returns, or if you're not happy with how we've handled a return, please contact us at wattgenevieve49@gmail.com and we'll do our very best to help. You can also read our Terms and Conditions and Shipping Policy for more information.

Optional cancellation form

(Only fill in and send this form if you want to cancel your order. You can also just email us.)

To: GENEVIEVE WATT, 22 Bolsover Street, Hucknall, Nottingham NG15 7TY, wattgenevieve49@gmail.com

I hereby give notice that I cancel my contract of sale of the following goods:

  • Item(s): ______________________________
  • Order number: _________________________
  • Ordered on: ___________ / Received on: ___________
  • Name: _________________________________
  • Address: ______________________________
  • Signature (only if sending on paper): ______________
  • Date: ___________